Privacy policy
DATA PROTECTION PRIVACY POLICY
Last Updated: [June 16, 2026]
1. Who We Are
NiMi Projects is operated by NiMi Ltd, a company registered in England and Wales.
Data Controller: NiMi Ltd
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@nimiprojects.com
Website: https://www.nimiprojects.com
2. Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide
Name
Billing and delivery address
Email address
Telephone number
Payment details (processed securely by our payment providers)
Event booking information
Communications sent to us by email, social media, or contact forms
Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type
Device information
Website usage information
Pages viewed
Referring websites
This information is collected through cookies and analytics technologies.
3. How We Use Your Information
We use personal information to:
Process and fulfil orders
Arrange deliveries
Manage customer accounts
Respond to enquiries
Provide customer support
Process workshop and event bookings
Send newsletters and marketing communications where permitted
Improve our website and services
Prevent fraud and protect our business
Comply with legal and regulatory obligations
4. Our Lawful Bases for Processing
Under UK data protection law, we rely on the following lawful bases:
Contract
To process orders, arrange deliveries, and provide products or services you request.
Legal Obligation
To comply with tax, accounting, consumer protection, and other legal requirements.
Legitimate Interests
To:
Improve our website and services
Prevent fraud
Maintain business records
Respond to customer enquiries
Analyse website performance
We only do this where our interests do not override your rights and freedoms.
Consent
Where required, we rely on your consent to:
Send marketing emails
Place certain non-essential cookies
You may withdraw consent at any time.
5. Marketing Communications
If you subscribe to our newsletter, we may send updates about:
New products
Events and workshops
Promotions
News relating to NiMi Projects
You can unsubscribe at any time by using the unsubscribe link in any email or by contacting us directly.
6. Sharing Your Information
We may share information with trusted service providers who help us operate our business.
These may include:
Shopify (e-commerce platform)
Payment processors
Delivery and courier companies
Mailchimp (email marketing)
Google Analytics
Meta Platforms (Facebook and Instagram)
Professional advisers, accountants, and legal advisers
We do not sell your personal information.
7. International Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
8. Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy.
We may retain certain records:
To fulfil contractual obligations
To comply with legal and tax requirements
To resolve disputes
To enforce agreements
Financial and transaction records may be retained for up to six years after the end of the relevant accounting period where required by law.
9. Your Rights
Under UK data protection law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us.
10. Cookies
Our website uses cookies and similar technologies.
Cookies help us:
Operate the website
Remember preferences
Analyse website performance
Improve user experience
You can manage cookie preferences through your browser settings and any cookie consent tools provided on our website.
For more information, please see our Cookie Policy.
11. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet can be guaranteed to be completely secure.
12. Children's Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the UK's data protection regulator:
Information Commissioner's Office
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DATA PROTECTION COMPLAINTS POLICY
Last Updated: [June 16, 2026]
Policy Owner: NiMi Ltd
Approved By: Directors
Effective Date: [June 16, 2026)]
1. Purpose
NiMi Ltd is committed to protecting personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how individuals can raise concerns or complaints about the way we collect, use, store, share, or otherwise process personal information, and how such complaints will be handled.
2. Scope
This policy applies to complaints relating to:
Personal information held by NiMi Ltd
Requests to access personal information
Requests for correction or deletion of information
Marketing communications
Website data collection and cookies
Alleged misuse or unauthorised disclosure of personal information
Data protection rights under UK GDPR
This policy applies to customers, suppliers, contractors, event attendees, website visitors, and any other individuals whose personal information we process.
3. How to Make a Complaint
Complaints may be submitted by email or in writing.
Please provide:
Your name and contact details
A description of the issue
Relevant dates and correspondence
Details of the outcome you are seeking
Complaints should be sent to:
Email: info@nimiprojects.com
Website: www.nimiprojects.com
4. Complaint Handling Process
Stage 1 – Acknowledgement
We will acknowledge receipt of a complaint within five working days.
Stage 2 – Investigation
We will investigate the complaint and may contact the complainant for additional information where necessary.
The investigation may include:
Reviewing relevant records
Reviewing communications and correspondence
Consulting relevant staff or service providers
Assessing compliance with applicable data protection laws
Stage 3 – Response
We aim to provide a full response within one calendar month of receiving the complaint.
Where a complaint is particularly complex, additional time may be required. If so, the complainant will be informed of the reason for the delay and the expected response date.
5. Outcomes
Following investigation, we may:
Provide clarification or explanation
Correct inaccurate information
Restrict or stop certain processing activities
Delete information where appropriate
Improve internal procedures
Take remedial action where necessary
We will explain the outcome and any action taken in writing.
6. Record Keeping
All data protection complaints will be recorded and retained for a reasonable period to:
Demonstrate compliance
Identify recurring issues
Improve policies and procedures
Respond to regulatory enquiries if required
Access to complaint records will be restricted to authorised personnel.
7. Escalation
If an individual is dissatisfied with our response, they may contact the Information Commissioner's Office (ICO).
The ICO is the UK's independent authority for data protection and privacy matters.
Website: https://ico.org.uk
Telephone: 0303 123 1113
We encourage individuals to contact us first so that we have an opportunity to resolve concerns directly.
8. Review of Policy
This policy will be reviewed periodically and updated as required to reflect changes in legislation, regulatory guidance, or business practices.