REFUNDS & RETURNS

Returns

Our policy lasts 14 days after day of receipt for UK orders, and 21 days after day of receipt for overseas orders. If those number of days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, untampered, packaging. You must also include proof of purchase (printed email receipt).

Non-returnable items: Gift cards

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, and any item that is not returned within the required number of days after delivery cannot be refunded.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at nicole@nimiltd.com and send your item to: Nimi Projects, 1 The Black Barn, High Street, Seal, Sevenoaks, TN15 0AL, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will notify you about the return.

Shipping Address

To return your product, you should mail your product to: Nimi Projects, 1 The Black Barn, High Street, Seal, Sevenoaks, TN15 0AL, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds

If a refund is approved and you have not received it, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nicole@nimiltd.com.